Business English Language Lessons 
  
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Click on the answer you think is correct. This exercise 
practises useful expressions for when you answer the telephone. We use * I'm 
afraid* when we are giving a response which is unhelpful but the reason is 
outside our control. It means something like "I would help you if I could, but I 
can't". 
  
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    | 1. I'm afraid the person you want is
    ________ holiday. |  
    | a) | on |  
    | b) | in |  
    | c) | to |  
    | d) | at |  
    | 
 |  
    | 2. I'm afraid he's ________ Helsinki
    at present. |  
    | a) | under |  
    | b) | on |  
    | c) | at |  
    | d) | in |  
    | 
 |  
    | 3. I'm afraid he's ________ the other
    line. |  
    | a) | under |  
    | b) | beneath |  
    | c) | on |  
    | d) | out of |  
    | 
 |  
    | 4. I'm afraid Ms Walker is ________
    the factory at the moment and we cannot contact her. |  
    | a) | into |  
    | b) | under |  
    | c) | out of |  
    | d) | towards |  
    | 
 |  
    | 5. I'm afraid he's ________ a trip
    all week. |  
    | a) | on |  
    | b) | in |  
    | c) | at |  
    | d) | through |  
    | 
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    | 6. I'm afraid that he is ________ his
    office and I don't know where he is. |  
    | a) | out of |  
    | b) | in |  
    | c) | at |  
    | d) | under |  
    | 
 |  
    | 7. I'm afraid he's ________ a
    meeting. |  
    | a) | through |  
    | b) | at |  
    | c) | on |  
    | d) | in |  
    | 
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    | 8. I'm afraid you've been put
    ________ to the wrong extension. |  
    | a) | in |  
    | b) | on |  
    | c) | by |  
    | d) | through |  
    | 
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    | 9. I'm afraid Mr Cook is ________ our
    Head Office today. |  
    | a) | at |  
    | b) | through |  
    | c) | over |  
    | d) | on |  
    | 
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    | 10. I'm afraid Ms Chang's ________
    lunch. |  
    | a) | in |  
    | b) | on |  
    | c) | at |  
    | d) | with |  
    | 
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