Business English Language Lessons
Who says
this?
|
| 1. Can I help you? |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 2. Can I speak to Ms Dupont, please? |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 3. Who's calling, please? |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 4. This is Jane Coolimoor from Apex
Industries. |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 5. One moment, please. |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 6. Hold the line, please. |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 7. Putting you through. |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 8. I'm afraid she's out of the office
today. I'm replacing her. Can I help you? |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 9. Can I take a message? |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
| 10. Tricia Mellor speaking. |
| a) |
The caller |
| b) |
The operator |
| c) |
The person who is receiving the call |
|
Go back to Exercise List
|
|
|